Training & Development
Instructor led training has long been a popular approach to
training people on the use of technology. And more recently,
training and development professionals have embraced computer based
eLearning with on-line videos that supplement the live, in person
content. In either approach, these types of training historically
focus on teaching the “picks and clicks” of using the software.
Two crucial pieces frequently missing in both approaches are
teaching why people should be using a particular tool
and when is the right time to apply it. And even if
you do incorporate that information within your training curriculum,
the chances that people remember how to accomplish something goes
down every day they don’t apply their acquired knowledge.
Using Pinnacle Series task based approach to learning teaches the
process that should be followed first and then teaches people how to
use the tools. With its interactive diagrams and search
capabilities, people have “just-in-time” access to the right forms,
documents and software commands through embedded links within the
task instructions. You can even leverage your existing training
materials including manuals, videos, quizzes and on-line content by
linking those resources directly into the process workflows.
Pinnacle Series is used by training and development professionals
to::
- Supplement the delivery of conventional training by providing a training takeaway that not only guides employees through their work, but links them to the proper software tools, forms and reference material at the right time.
- Cut the time people spend re-familiarizing themselves on infrequent tasks with reusable content that details task steps with proprietary tips, tricks and secrets.
- Reduce re-training costs by easily adapting and dynamically updating task instructions on employees' desktops when a change in procedure or technology upgrades occur.
- Repurpose text-heavy instruction manuals with on-screen, interactive, graphic illustrations that clearly explain what to do, how to do it and when it needs to get done.
- Create a flexible workforce with minimal cross-training, allowing people to easily step in when someone is gone.