What Pinnacle Series Does for You
Differentiate your offerings and broaden your solution portfolio

Pinnacle Series helps firms who are responsible for implementing enterprise-wide IT solutions. Whether these are initial implementation projects or system upgrades, your role as technology consultant or systems integrator is to ensure a successful deployment and ongoing use of your solutions. Your responsibilities may include:

• Documenting how work gets done and understanding current technology usage
• Conveying new workflows and best practices integrating your solutions
• Deploying and training new systems to affected personnel
• Supporting ongoing use and adding incremental value

No matter your level of involvement in these activities, utilizing Pinnacle Series for Enterprises in your solutions helps you in the following ways.

Standardize Implementation Best Practices

Pinnacle Series enables your services team to easily document your consulting and implementation best practices, defining the processes you follow onsite when delivering your services. This allows for increased profitability for your company by delivering those services in a consistent, repeatable way, reusing the key components of your implementation plans for every client. And when your team is working directly with the client, they have a “digital playbook” to ensure adherence to an optimal deployment plan.

Scale Professional Services

Pinnacle Series also enables you to offer a productized version of your services. For those clients who want a “do-it-yourself” solution, you can offer a “virtual consultant” by supplying them with your implementation workflows incorporated within Task Navigator. This alternative solution still arms your clients with the knowledge needed to implement your solution successfully, at a different price point and with a lower expense to you. Ultimately, it affords you the opportunity to grow your services business with the flexibility of choosing whether or not to add personnel.

Deliver Effective Training and Reduce Support

Pinnacle Series can be used to roll-out new business processes and technology changes during "go live" training sessions. By incorporating the links to the right tools to use at the right time and training clients on the process, they have a higher level of understanding and a better chance of using the technology to its fullest. It replaces text heavy instruction manuals with onscreen, interactive diagrams that clearly illustrate what to do, how to do it and when it needs to get done. Additionally, when “left behind” with your client, this technology helps them execute and continually reinforce the processes. It also reduces your technical support load by providing a searchable, "real-time" refresher course when they need to tackle tasks that occur only occasionally.

Ultimately, by utilizing Pinnacle Series you have the opportunity to differentiate your product and service offerings from your competitors. With the flexibility to use it in the ways described above, you are also able to provide increased value to your clients, making it more likely that they will want to continue their relationship with you.